Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Personal details such as your name, phone number, email address, and project location when you fill out a form or request an estimate.
   

• Non-personal information such as browser type, device data, and IP address, collected automatically through cookies or analytics tools.
   

We do not collect sensitive financial data directly through our website unless specifically required for payment processing via secure, encrypted third-party providers.

 

2. How We Collect Information

We collect information in the following ways:

• When you voluntarily provide it through contact or booking forms.
   

• Automatically, through your browser or device when you visit our site.
   

• Through third-party analytics tools (such as Google Analytics) that help us understand website performance and visitor engagement.
   

All data collection is conducted in compliance with Illinois and U.S. privacy standards.

 

3. Why We Collect Information

StairGuy collects personal information to:

• Respond to your inquiries or schedule appointments.
   

• Provide accurate estimates and follow-up communication.
   

• Improve our website, services, and customer experience.
   

• Comply with legal, regulatory, or safety obligations.
   

We do not sell or rent your personal information to any third parties.

 

4. Sharing Information with Third Parties

We may share limited personal information with trusted partners who assist in providing our services — such as scheduling systems, payment processors, or hosting providers.
All third-party vendors are required to maintain confidentiality and follow Illinois data protection standards.

We may also disclose information when required by law, such as to comply with court orders, legal processes, or to protect our legal rights.

 

5. Data Security

StairGuy implements appropriate physical, electronic, and managerial procedures to safeguard and secure the data we collect online. This includes the use of SSL encryption, secure servers, and limited employee access to personal data.

In the event of a data breach, we will act in accordance with the Illinois Personal Information Protection Act, notifying affected individuals as required by law.

 

6. Your Rights

Under Illinois and applicable federal law, you have the right to:

• Request access to your personal data we hold.
   

• Request correction or deletion of inaccurate or outdated information.
   

• Opt out of receiving non-essential communications from us.
   

To exercise these rights, contact us using the details below.

 

7. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we become aware that a child under 13 has provided us data, we will promptly delete it.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with an updated revision date. Continued use of our website indicates acceptance of the updated policy.